These have changed due to Covid-19 - please see here
Visit us at:
7 Llantrisant Road, Pontyclun, CF72 9DP
Our returns policy will be changing from 1 January 2020.
We will no longer be able to take returns or exchanges on goods bought in store unless faulty but will still operate our set aside service.
Under Consumer Contracts Regulations, when buying online, customers have the right to see a product in its actual form before making their final decision therefore there is a 14 days period from receipt when goods can be returned.
Yarn Set Aside
You buy some of the yarn for your project and leave the rest with us until you need it. If the yarn has not been collected after two months we will contact you to see if it is still required. We can then set it aside for a further one month after which it will be put back into stock.